Collaboration through action

Title	Collaboration through action
Subtitle	How design thinking might be used to address collaboration issues within a bureaucratic organization
Author	Fanny Chiabaut
Date	2023
Description	The presented work is located in the context of a public Swiss research funding agency, where the author is employed as a business analyst. She explores how the design thinking approach can improve collaboration between IT and other teams throughout the 400 employees, since the current siloed working environment has become a major barrier to efficient communication and collaboration during the process of digital transformation. In this context, the misalignments between the IT department and the other departments hamper the solutions and services offered by IT to the rest of the organization, leaving both parties dissatisfied. In three interventions undertaken by the author, the positive impact of discussions is shown, as is the need for a new collaborative space. Based on her findings, she proposes a workshop format to increase employees active participation in the ongoing cultural change of their company.
Institutional affiliation	MAS Strategic Design (ZWB_MASSDE.alle)
Genre / discipline	Design

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